Flimsy doesn’t work here. Flashy’s not too popular either. This is a no-nonsense, hard-working kind of place where stuff is built to last, built to work, with equal parts ingenuity, know-how, experience and grit. Same is true whether it’s building a bridge of 200,000 tons of steel or a constructing a database of 13 million policy holders. In Cleveland, we don’t mess around.